Frequently Asked Questions
There are multiple options for paying your water bill:
Direct Pay
Fill out our ACH Direct Pay form to have your water bill taken out of your bank account.
Online Payment
Make an online payment.
By Phone
Pay by phone at (641) 673-8476 during business hours, 7 am – 3:30 pm.
By Mail
Mail your payment to Oskaloosa Municipal Water Dept, P.O. Box 708, Oskaloosa, IA 52577.
Payment Drop-box
Drop payment in the drop-box next to the drive-up window at our Office.
A stop box is a valve located between the water main and your home. Often, you can see a metal cap approximately 4-6 inches in diameter on your lawn near the street or in your sidewalk or driveway. Stop boxes allow the Oskaloosa Municipal Water Department employees to turn off the water to your home.
Most often, this is done at the homeowner's request so plumbing repairs can be made or when someone is moving out of the property and wants the water service terminated. On rare occasions, the Oskaloosa Municipal Water Department will turn off the water to a property due to a payment collection issue. To avoid having your water cut off, please contact our office to make payment arrangements if you are unable to pay your bill in a timely fashion.
If it is not operational (after many years, it can corrode and break), the homeowner is responsible for repairing the stop box as well as the service line from the home to the water main. Oskaloosa Municipal Water Department maintains and repairs the water main.
A stop box is a valve located between the water main and your home. Often, you can see a metal cap approximately 4-6 inches in diameter on your lawn near the street or in your sidewalk or driveway. Stop boxes allow the Oskaloosa Municipal Water Department employees to turn off the water to your home.
Most often, this is done at the homeowner's request so plumbing repairs can be made or when someone is moving out of the property and wants the water service terminated. On rare occasions, the Oskaloosa Municipal Water Department will turn off the water to a property due to a payment collection issue. To avoid having your water cut off, please contact our office to make payment arrangements if you are unable to pay your bill in a timely fashion.
If it is not operational (after many years, it can corrode and break), the homeowner is responsible for repairing the stop box as well as the service line from the home to the water main. Oskaloosa Municipal Water Department maintains and repairs the water main.
Oskaloosa Municipal Water Department
The Oskaloosa Municipal Water Department has been in continuous operation since 1906 and has been owned by the City of Oskaloosa since 1923. Operation of the Oskaloosa Municipal Water Department is overseen by the Water Board of Trustees, consisting of 5 members appointed by the Mayor of Oskaloosa. OMWD is operated independently of the City of Oskaloosa.
